Illumis Creations

Terms & Conditions

This Website is owned by Illumis Creations (ABN 38 262 361 285) and operated in Melbourne, Australia.

By using our website and the services and information offered on our website, you are agreeing to these terms and conditions.

If you purchase products through our website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase. Please refer to Shipping and the Returns Policy.


  • Services: product orders, commissions, embroidery services
  • the Website:
  • We/Us: means Illumis Creations
  • You/the client: you, the user of this website.

The Website is made available to you for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. 

You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene in any way or in any other way inappropriate or in a way which conflicts with the Website or the Services. 

If you make any public comments (i.e. reviews) on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, file content, codes, videos, reviews and databases contained on the Website or in connection with the Services, with the exception of production photos, videos and portfolio images owned by their respective photographers/creators, and are credited where possible. Copyright of such images and videos remain with these photographers/creators, and are used for non-commercial portfolio purposes only.

You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you with to use content, images  or other of our intellectual property, you should submit your request to use at the following address:

This Website contains links that direct you outside of this Website. These links are provided for your convenience. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our products, portfolio or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

All of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Product images are portrayed as accurately as possible, however colours may vary slightly depending on lighting and the screen settings on your device. 

We do our best to ensure the product listings and availability are accurate and up-to-date on the website, however sometimes errors can occur. 

Specified delivery times are estimates only based on the advice of Australia Post. Actual delivery times may vary due to various factors, such as, but not limited to severe weather, limited operations and/or pandemics. Illumis Creations will endeavour to keep this information up-to-date whenever possible.

Please see the Shipping page for more detailed and current information.

All prices shown and quoted on the website are in Australian Dollars and exclusive of GST. Product prices may vary between those shown on the website, on Etsy and in physical markets.

Prices may increase in the future and Illumis Creations will give a minimum of 7 days notice before changes take effect.

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Illumis Creations reserves the right to amend these Terms periodically with prior notice.

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.