Shipping
Delivery times for Australia are currently experiencing slight delays due to lockdowns in NSW and VIC.
Orders are generally processed within 3-5 business days in addition to estimated delivery times, excluding bespoke costumes, custom commissioned products and pre-orders. Any variations in processing times will be specified in their respective product listing, or communicated separately in regards to custom, commissioned items.
All orders are dispatched from Melbourne, Australia using Australia Post.
If there are any issues or delays with processing your order, you will be notified within 48 hours. Please make sure you check your junk email folder for any communications.
Domestic orders are charged at a Flat Rate and calculated by weight and size in the cart/checkout page. You have the choice of Standard or Express options.
STANDARD (all parcels incl. tracking)
- Large Letters (untracked): from $3.00
- Parcels: from $10.00
- Letters: 3-4 business days.
- Parcels: 3-9 business days.
- Regional areas: please allow an extra 2-5 business days for it to reach your destination.
EXPRESS (incl. tracking)
- Large letters: $8.00
- Parcels: from $13.00
Delivery times:
- The next business day.
International orders are charged at a Flat Rate and calculated by weight in the cart/checkout page. Currently, only Standard tracked and Economy Air shipping is offered to the listed countries below.
ECONOMY AIR PARCEL (excl. tracking)
- NZ: from $11.00 AUD
Delivery times:
- NZ: 20+ days
STANDARD PARCEL (incl. tracking)
- NZ: from $20.00 AUD
- USA & Canada: from $22.00 AUD
Delivery times:
- NZ: estimated 1-2 weeks.
- USA & Canada: 2-3 weeks.
[UPDATE 1/1/21]: deliveries to all International destinations could take up to 6-8 weeks.
Shipping prices do not include import duties, taxes and/or other additional charges. Any of the aforementioned charges are the responsibility of the customer to pay. Please check your country’s import taxes and duty fees. Illumis Creations is not liable for the payment of duties, customs or import fees and will not falsify customs forms to avoid said taxes and duties.
Visit the Australia Post Online Tracking page.
If you have any questions or require help with your order, please email: orders@illumiscreations.com
IMPORTANT INFORMATION
- The current global pandemic is causing significant delays and your items may take longer than expected. For up-to-date information about delivery times and delays, please see Australia Post’s article.
- Delivery times are estimates only on the advice given by Australia Post.
- Illumis Creations is not liable for any orders lost, stolen or delayed in transit. If you have not received your items within the expected delivery date, please contact us and we will attempt to follow it up with Australia Post.
- Please ensure your shipping details are correct at checkout. Once an item has been posted, it is unable to be redirected. Any returned parcels, as a result of an incorrectly supplied address, will incur additional shipping charges at the responsibility of the customer.
